Save on your electricity:

What Happens After I Sign Up?

My Bill

My Service

Switching/Early Cancellation

My Bill

  • Who will I receive my bill from? Will I receive two bills?

    You’ll continue to receive a monthly bill from your local utility. In most cases, this bill will contain our charges as well, and you will only receive and pay one bill. A small number of large business customers receiving specialized rates may receive two bills (one from your local utility and one from DPL Energy Resources).

    Back to Top
  • When will my new price begin?

    Your savings will begin with the utility meter reading date after the utility processes your enrollment.  Typically, you’ll see the savings on the bill you receive approximately six weeks after accepting our offer.

    Back to Top
  • How often does my rate change?

    If you’re on a percentage discount plan, your rate will change whenever the utility’s rates change.  Your price will go down or up as the generation and transmission rates decrease or increase.  And you will continue to receive the percent off savings. If you’re under a fixed price agreement, that price will remain constant through the term.

    Back to Top

My Service

  • Does switching electricity providers interrupt my service?

    No, when switching to another provider there will be no interruption in your electric service. The switch will take place in conjunction with your regular meter reading.

    Back to Top
  • Who do I call if my power goes off?

    You will continue to call your local utility if you experience a power outage.

    Back to Top
  • If I accept this offer, will I need a special electric meter?

    Our online offers do not require special electric meters.

    Large businesses with specialized plans may require meter changes. We’ll work with you to decide what is needed. Just give us a call at 877-531-4447.

    Back to Top

Switching/Early Cancellation

  • What if I decide I want to switch back to my local utility?

    Your local utility should send you a letter to confirm your switch to DPL Energy Resources. You have seven days from the post mark date of that letter to call your local utility to rescind your switch. After that, you will be set up to receive your generation service from us until our contract ends. If you terminate your agreement prior to the end of our contract, an early termination fee may apply.

    Back to Top
  • What happens if I cancel my plan before the end of the contract term?

    DPL Energy has committed resources to meet your needs through the term of our agreement. If you cancel your agreement early, there will likely be an early termination charge. The early termination fee is listed in the Terms and Conditions. Read the Terms & Conditions. Large business customers may have unique early termination charges.

    Back to Top
  • If the market price drops, or if I find a cheaper supplier, will you match that rate?

    If you’re on a percentage discount plan, your price will go down as the generation and transmission rates decrease. If you’re on a fixed price plan, that price will remain constant through the term.

    Back to Top